3. Which of the following options best describes the inseparability of services?
The consumption of that computer - using it takes place after purchase at your home;
however, you cannot take the hotel room home - only the small bottles of shampoo and
toothpaste.
B. When a hotel room is not booked tonight, you cannot take 'tonight' and sell it tomorrow.
C. A night in a hotel, a day in a ski-resort, the calm flight with the nice attendant, and the
smiling tour-guide taking you to the peak of an alpine mountain - all this cannot be
1
touched.
D. Hotels cannot change their capacities quickly enough to react on spontaneous fluctuations
in demand.
4. There are different types of tourism based on purpose of the travel. Type of tourism when
tourists travel to taste foods popular outside their environment is
Culinary tourism
C. Pleasure tourism
D. Enotourism
B. Dead tourism
5. Mr. "x" is the manager of a luxury hotel in Addis. The hotel is successful in all marketing
aspects, but it is believed that its high turnover costs are impeding its capacity to become
profitable. Which service marketing do you believe Mr. "x" is not currently using
effectively?
C. Interactive marketing
D. Intra-marketing
A. External marketing
B.Internal marketing
6. Which of the following is not true concerning to guest complain handling practices of hotels?
A. In hotels problems inevitably occurs
B. Good service recovery can turn angry customers into loyal ones.
C. If you are unaware of complaints, it is impossible to resolve them.
DAs some guests complaining are inappropriate, frontline employees should block them.
In short way do the answers only