General Instructions

Attempt all the questions below and provide correct answers based on the case explained

1. Knowledge of components of Information System (IS) for a 21st Century manager is

important at least to understand/identify any kind of problem whenever it exists and

provides legitimate and sustainable solution accordingly. In line with this rationale, a

branch manager of Bank Z learnt that all the computers that Tellers are using and

those utilized by staff members in the branch fail to get connected to the central

bank system of Bank Z. if you were the manager of the branch, which specific

components of IS would you consider?

2. Managers are required to deliver services that are specifically designed based on

individual preferences of customers. Such an approach would help managers to

retain customers for relatively longer period of time. Based on these premises, which

dimensions of impacts of IS in organization is being referred?

3. Excellent CEOs are those with superb understanding of their organization in terms of

dimensions of IS. In line with dimensions of IS, the technology is helpful in realizing

the fundamental competitive strategies. If we take the banking industry in Ethiopia,

majority of the banks deliver similar ATM service across the board. It will be difficult

to spot tangible difference from the ATM service provided among these banks. As

part of fundamental competitive strategies, the private banking industry have also

come up with a product namely PSS to enable customers to get service from ATM’s of

a bank which are members of PSS. Based on the descriptions above, which two of

the specific competitive strategies would you consider?

4. By considering the management pyramid identify types of information systems that

employees at different parts of the management pyramid can use. Make sure that

your explanations are aligned with specific organization of your interest.​